Articles

Leadership Development
Leadership Development is an involved process over time and methods. We offer a 5-step sequence of initiatives to develop your leaders.

Training and Coaching
Training is an event that happens at a point in time while learning is a process over time. Thus for real learning to take place, training alone is insufficient. It needs to be supported by coaching.

Customer Feedback
We agree we are in the business of delighting our customers. Therefore it is obvious that we ought to put in significant amount of time and resources to understand them and deal with their concerns and inputs. Yet few organizations can truly claim to be competent in obtaining feedbacks from their customers. Even fewer can boast of an effective system of dealing with customer feedbacks.

Missing Links in CRM
Having been privileged to work with several organizations on their customer relationship and contact processes, we learn from our involvement that many organizations are eyeing, albeit with blind faith, sophisticated CRM software to be the savior to their customer issues. In this article, we look at what a CRM model really entails.

Tips on Personal Innovation
Creativity and Innovation has been identified as a crucial value in today’s economy. The article touches on practical tips on how one can be innovative on a personal level.