Service Process Improvement
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Service Excellence requires the proper integration of people and process. World-class service organisations possess consistent service systems, procedures and standards. This program looks into using best practices to create the desired service processes and standards. In addition, the participants will learn how to set up and manage a measurement system to enable the organisation to monitor and assess its service performance.
Objectives:
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Design processes to provide customers with delightful service experiences
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Set impactful Service Standards
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Plan to prevent service errors and breakdowns
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Set up and manage a service performance measurement system
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Target Audience
Team leaders, managers and other individuals looking to
efficiently and effectively improve service and organizational
processes.
Service Management Series:
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