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> Learning > Service Performance >
Service Management Series
There
is no such thing as good service. There is only the right
service. Service is subjective to the appropriate customers
and markets. Yet, the common key to any excellent service
is the leadership. Competent service managers will ignite
service passion in a customer-friendly and efficient manner.
Service Management is both an art and a science. It requires
a holistic and comprehensive approach that considers components
like Strategy, People, Process, Service Measures and Service
Leadership. Service Recovery is another crucial aspect
in the planning for service.
This series comprises of the core - functions of Service
Management:
• Crafting Service Strategy
• Managing and Leading
Service People
• Improving Service
Process & Standards
• WOW!
Service Skills
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