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Our People
 Hong
Kong
Wendy Cheng has over 15 years of HR development
experience with a focus in Customer Service, Service Management,
Team Building and Personal Effectiveness development. Her other
expertise includes Performance Management, Personnel Assessment,
Development of Training strategy, and Personal Mentoring. Being
a career coach in an outplacement setting, she supports individuals
in career management and personal development.
Experience
Wendy has rich training experience in areas such as Mentoring/Mentoring,
Leadership, Interpersonal Skills, Performance Management, Workplace
Counselling, Customer Service, Stress and EQ Management, Professional
Image and Change Management. She has developed various assessment
tools including in-tray exercises and management cases for personnel
recruitment and assessment.
Among the companies and organizations that Wendy has previously
done work for are Mass Mutual Insurance, GAP, American Express,
Dah Sing Bank, Hong Kong Bank, Bank of East Asia, Union Bank
of Switzerland, Manulife, CMG Asia, AXA China, Hong Kong Jockey
Club, Pepsi, General Electric, Hong Kong Government, Vitasoy,
Macau International Airport and Chinese Manufacturers Association.
Background & Qualifications
Wendy had worked in Hong Kong and Shanghai Banking Corporation
in banking, management and training portfolios for over ten
years. She managed a team of over 40 professional trainers before
leaving the bank. Apart from delivering training she also provided
training consultancy service to local departments as well as
bank offices in Asia Pacific. Later, as a Career Counsellor
in the University of Hong Kong, she specialized in developing
job search and work skills of graduating students. Wendy had
also worked in The Management Development Centre of Hong Kong
as a Management Adviser providing training consultancy service
to organizations in Hong Kong, PRC and Macau.
Wendy holds a B.Soc.Sc. degree from the University of Hong Kong
and a Diploma in Training Management from the Chinese University
of Hong Kong. She is a DISC Certified Behavioral Consultant
as well as a certified practitioner of Neuro Linguistic Programming
(NLP). Wendy can claim to be one of the first Brain Gym®
instructors/consultants and Touch For Health instructors certified
in Hong Kong. She is also an accredited trainer of SOCIAL STYLES.
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