Conflict Management

Leading Dynamic Collaboration (Conflict Management)

Training Workshop Objectives

  • Understand and Address the Sources of Conflict
  • Develop Effective Conflict-Handling Skills
  • Apply the C.O.L.L.A.B. Framework to Resolve Conflicts Constructively
  • Enhance Collaboration Using DISC Profile

Workshop Highlights

  • Understanding the 3 Sources of Conflict
    Identify and understand the three main sources of conflict—task, relationship, and process—and their impact on collaboration.
  • Team Dynamics Compass: 5 Conflict-Handling Modes
    Explore the five approaches to handling conflict (Competing, Collaborating, Compromising, Avoiding, and Accommodating) and learn when and how to use them effectively.
  • C.O.L.L.A.B.: The 6-Step Framework for Defusing Conflicts
    Master the COLLAB method (Clarify, Observe, Listen, Leverage, Align, Build) to defuse conflicts constructively and foster teamwork.
  • No More Difficult People: Mastering Collaboration with DISC Profiles
    Learn how to identify natural conflicting personality types using the DISC profile and develop strategies to collaborate effectively with anyone.

Target Participants

  • Department Heads
  • Leaders
  • Managers
  • Supervisory Staff

Workshop Mode and Duration

Face-to-Face / Virtual

1-day / half day

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Conflict Management

What did our customers say?

"How to embrace, navigate and master CHANGE is an art. Be a CHANGE NAVIGATOR program widens my horizon towards Change Management. The program is pragmatic and the trainers, Fred and Simon are excellent and professional in engaging learners and linking up the models with the needs of participants. I would like to express my sincere thank and appreciation to the team in Distinctions Asia. Thank you very much!"

Learning & Development Manager, MSIG Insurance Hong Kong